Meet Vinitha our Customer Service & Logistics Manager
A value chain is a concept describing the full chain of a business’s activities in creating a product or service — from initial receipt of materials through its delivery to market. Jebel Ali’s success has been built on progressive collaboration with partners such as Maersk, enabling us to combine our operational efficiencies and expertise to ensure we deliver the best end-to-end solutions to our customers. This synergy has allowed us to develop a successful ecosystem at Jebel Ali that continues to evolve and adapt to the dynamic markets we operate in.
Likewise, choose a 3PL that is also looking for a long-term partnership, such as one that’s able to advise you on how to maximize sales, reduce costs, and optimize your supply chain operations. A full-service 3PL will also manage your return and exchange processes, as well as the customer service that goes along with that. Ask about the shipping methods they use, the service levels, and any pricing/discount information they’ll give once your inventory increases.
Logistix Company, The
WTL smart contracts enable businesses to minimize currency fluctuation costs, in addition to eliminating the costs of currency conversion. The US-based startup Steamchain offers a blockchain platform that simplifies payment processes using its World Trade Logistics (WTL) smart contract system. WTL smart contracts enable B2B payments and prevent fraud by providing an immutable record of all transactions. Drones have the capability to reach remote areas, thus reducing the delivery time and cost. By way of example, Flexport has developed an operating model designed to simplify global freight forwarding, while Transfix has created a marketplace that connects shippers with a national network of carriers.
By focusing on what matters most to our customers – speed and ease – we aim to provide the best digital experience powered by our global smart logistics network. APM Terminals will continue to serve shipping line and landside customers with services on and around the port premises such as traditional storage and terminal handling as well as newly developed services such as fast-gates. While focusing on its core offering, APM Terminals is also continuing to collaborate with Maersk for customers who are looking for end-to-end solutions. Dianna du Preez (pictured) moves to a new role at Mercedes-Benz USA (MBUSA) as vice-president of customer services at the beginning of May, succeeding Christian Treiber who is leaving the company. This approach also prevents underutilization of vessels and transportation assets by adapting capacity to match demand, reducing costs and environmental impact. Elastic logistics mitigates constraints on warehousing and storage by dynamically adjusting space requirements.
How AR Technologies Can Help Retailers Enhance Customer Experience and Increase Sales
GEODIS, a global leader in transport and logistics services, announces an extension to its warehouse, co-packing and distribution contractual relationship with Mondelēz International in Singapore for a further three years from this month. Mondelēz International is one of the world’s largest snacking companies, home to iconic global brands such as Cadbury and OREO and local favourites. Under the contract, GEODIS will continue to support Mondelēz International in providing warehousing and distribution of their products to all retail channels & outlets in Singapore. This extension reflects GEODIS’ excellent performance in achieving productivity, innovation and sustainability levels that align with Mondelēz International’s global warehousing & transportation expectations.
Ultimately, warehouse automation becomes an essential part of the larger logistics ecosystem. Such solutions optimize operational logistics costs and improve the delivery of last-mile deliveries. Automated warehouse technologies include automated guided vehicles (AGVs), robotic picking systems, automated storage and retrieval systems (ASRS), and put-wall picking. They streamline operations within the warehouse and also have a ripple effect on the last-mile delivery phase. By reducing errors and increasing productivity, warehouse automation ensures that products are accurately picked, packed, and ready for transit. Further, smart lockers, data-driven routing, and sustainability initiatives enhance convenience, efficiency, and environmental responsibility.
We’ll also look at the core aspects of last-mile delivery optimization, the delicate balance between cost reduction and service excellence, and the important roles of technology and talent. Big data and analytics solutions leverage the power of data for informed decision-making and process optimization. Warehouse operations benefit from data-driven insights that enhance productivity by optimizing layout designs, inventory placement, and order-picking strategies. Logistics companies leverage big data to monitor real-time position and weather conditions.
They also are a great educational tool to learn more about different cultures, life experiences, and how we can better support our colleagues both inside and outside of work. During my senior year at the University of South Florida, as part of a Professional Development course within the business school, I participated in “mock interviews”. I started on the Tampa South team as a Senior Sales Rep, which quickly led to a Sales Rep position managing the Lakeland/Bartow/Mulberry territory. From there, I was promoted to the West Palm Beach team for the Retail Merchandising Supervisor role. In 2018, I relocated back to my home state of New Jersey for a promotion to the Shelf Management Specialist role in support of the Wakefern/NYC CBT. I have been a project manager within our Customer Service & Logistics Center of Excellence (CS&L COE) for the last 13 months.
When it comes to logistics then, it makes sense for such businesses to partner with likeminded companies, especially where their supply chain is concerned. A.P. Moller – Maersk is an integrated logistics company working to connect and simplify its customers’ supply chains. As a global leader in logistics services, the company operates in more than 130 countries and employs around 100,000 people. Maersk is aiming to reach net zero emissions by 2040 across the entire business with new technologies, new vessels, and low-emission fuels. Much of delivering good customer services relies on logistics operations, including speed, quality, cost and fulfilment. It connects all stages of the supply chain – from production, storage, transport, and delivery – to optimise the flow of goods.
For this in-depth research on the Top Global Logistics Trends & Startups, we analyzed a sample of 901 global startups & scaleups. This data-driven research provides innovation intelligence that helps you improve strategic decision-making by giving you an overview of emerging technologies in the logistics industry. In the Logistics Innovation Map, you get a comprehensive overview of the logistics industry trends & startups that impact your company. For the past three years the Warehousing Education and Research Council (WERC), has found that respondents of their annual benchmarking report their top business and operational strategy remains customer service (40.9%).
We are grateful for the trust our customers place in us and will continue to enhance capabilities and service quality to meet their various demands, supporting them in every industry to advance globally,” Mr. Sonchaeng concluded. Balancing these factors and implementing these strategies customer service and logistics can help companies overcome the challenges in last-mile delivery while enhancing customer satisfaction. To excel in last-mile delivery, companies must prioritize customer understanding and enablement, getting to know the unique preferences and expectations of their customers.
The startup’s software thus allows businesses with on-demand, pickup, delivery, or courier services to mitigate in-house software development. This, in turn, allows them to mitigate expensive development costs and accelerate the time to market. Spanish startup Canonical Robots creates various collaborative robots to facilitate supply chain processes.
Brian Godsafe, the Area Managing Director for the United Kingdom and Ireland, received the award on behalf of Maersk. Our sister community, Reworked, gathers the world’s leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI. Along with process improvements, the client’s operational costs also reduced by more than $1 million. Organizations can work to improve data quality, provide employee training and support, and allocate sufficient resources to the implementation process.
The platform’s use of blockchain further ensures end-to-end data transparency, increasing stakeholder trust across the supply chain. You can foun additiona information about ai customer service and artificial intelligence and NLP. These features together allow businesses to manage multiple warehouses and unify their billing while reducing transportation costs and improving service times to destinations. Market data analysis supports strategic decision-making, allowing logistics providers ChatGPT App to optimize supplier relationships. It also allows them to adjust pricing strategies and manage inventory levels more effectively. Further, the integration of big data and analytics enables the generation of comprehensive risk management reports as well as identifying anomalies and trends. This empowers businesses to proactively address potential disruptions and supply chain vulnerabilities.
- Smart contracts, a key feature of blockchain, automate and streamline various aspects of logistics, including customs clearance and payment processing.
- We are a leader in time-definite, guaranteed small package delivery services in the United States.
- Effectively managing customer support is a critical component of efficient last-mile logistics.
- By reducing wasted warehouse worker footsteps, the 3PL organization becomes more productive, more cost-effective, more accurate, and nimbler.
This enables them to make dynamic route adjustments and improve delivery planning, resulting in reduced transit times and fuel consumption. The importance of logistics also stretches to simplifying communication and reducing costs. Effective logistics help foster relationships between suppliers, shipping services and warehousers through automated systems. The connectivity of logistics improves delivery and fulfillment of orders, which in turn reduces overhead costs. Costs are also reduced by the ability to use logistical systems to purchase goods based on supply forecasts and improved inventory management.
UPS enters into agreement to sell Coyote Logistics to RXO for $1.025B
This approach involved establishing a central hub at Memphis International Airport (now 40 regional hubs and 600 distribution hubs), where packages from various locations would be collected, sorted, and dispatched to their final destinations. This strategic distribution method allowed FedEx to streamline operations, reduce transit times, and increase reliability. In 1973, FedEx began its operations with a fleet of 14 planes, serving 25 cities across the United States. The company faced immediate challenges, with limited financial resources and intense competition from established players in the industry. As a technology-driven company, FedEx utilizes advanced systems and infrastructure to ensure the seamless movement of packages from origin to destination.
FedEx’s business model is built on offering a comprehensive suite of logistics services that cater to the diverse needs of businesses and individuals. The company specializes in express transportation, offering expedited delivery of packages, documents, and freight through its extensive network of aircraft, ground vehicles, and global distribution centers. Whale offers various comprehensive logistics services, such as warehouse and container yard services, free zone warehousing services, freight forwarding and customs clearance services, and land transportation services by truck. The company operates with a team of specialized and experienced professionals committed to delivering comprehensive and efficient services and supporting import-export procedures, focusing on professionalism and customer satisfaction.
Traditionally, logistics has often been viewed as a necessary expense, a department focused solely on the movement of goods from point A to point B. Companies are recognizing the potential for logistics to be a value creator, rather than a cost center. This shift in perception is driving greater business impact through supply chain logistics. We take a balanced, financially disciplined approach that generates long-term value for shareowners. Our strong credit rating gives us the flexibility to pursue strategic growth opportunities and continuously invest in our industry-leading delivery network. Automotive Logistics is the leading resource for automotive logistics and supply chain professionals globally.
The content in this article is to speak to trends and insights Maersk sees in the industry and not necessarily representing our position or strategy around automation and AI in the warehousing space across any particular region of the world. Time management, communication, building relationships, and organizational skills are pivotal in being a strong project manager, but there is more to the role than juggling many priorities and keeping initiatives on track. To be successful it’s important to understand how the requests relate back to the business, be able to identify critical information, and be able to ask probing questions. This will help to ensure that projects deliver on the overall strategic agenda and minimize duplicate work between teams and functions.
These retail locations offer various services, including shipping, printing, copying, and binding. Customers can drop off packages, purchase packing materials, or seek assistance with their shipping needs. FedEx charges fees for these retail services, contributing to the company’s overall revenue. In addition to primary package delivery, FedEx offers various value-added services that customers can opt for to enhance their shipping experience.
Increasingly, 3PLs are also investing in their own delivery vehicles, which can support shorter distances and more frequent deliveries, and avoid clogs in the entire supply chain. As of 2024, warehouse vacancy rates in the US have risen to 5.2%, ChatGPT marking the first time since the pandemic that vacancies have exceeded 5%. When evaluating 3PLs, ask about their shipping speed capabilities, the locations of their fulfillment centers, and their track record in meeting delivery promises.
As soon as you let your own warehouse space go, you’ll have more capital to direct toward return-generating endeavors. If you’re ready to partner with a 3PL for the first time, or considering multiple 3PL partners to diversify and mitigate risk, here’s what you need to know to find and select the right vendor. As the ecommerce market has grown exponentially, so too has the 3PL (third-party logistics) market, which will be worth $1.59 trillion by 2028. The award of the contract extension is based on GEODIS’ successful track record of achieving Mondelēz International’s key performance indicators (KPIs).
In our journey as an integrated logistics provider, we are looking at every opportunity that can create value for our customers. When you need scalable and flexible logistics, supply chain and transportation solutions, everyone knows these companies deliver. In alphabetical order, here are the 100 third-party logistics providers deemed the best of the best by Inbound Logistics editors. Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.
Monitor your customer support channels and social media for shipping-related complaints from customers. Also inquire about whether your 3PL options offer some form of reporting to help you keep track of things like timeliness of deliveries, order and delivery accuracy, and shipping-related damages. Plus, the supply chain crisis has made clear the importance of having real-time, multi-location inventory visibility. Relying on a 3PL means you get the benefits of skilled warehouse staff, as well as warehouse automation technology, without investing cash into developing your own. Robotic machinery to pick and pack orders, for example, means human staff don’t need to be on-hand to fulfill orders.
A graduate of The University of Alabama with a degree in journalism, Jade enjoys telling stories about the people behind the wheel and the intricate processes of the ever-evolving trucking industry. This news comes less than a year after a similar announcement from freight carrier Yellow, which filed for bankruptcy on July 31, 2023, kicking off a long and arduous process that FleetOwner continues to document. The Shopify Fulfillment Network can help high-volume businesses fulfill quickly and affordably.
With the integration of ocean shipping and logistics services under one umbrella, Maersk’s end-to-end solutions have been customised to suit the customers’ supply chains. Hyperautomation solutions have emerged as a critical strategy for logistics companies to remain competitive in a constantly evolving market. The implementation of RPA solutions can improve warehouse and inventory management, pricing forecast, and customer service, resulting in increased efficiency and productivity. Businesses that try to balance between AI deployment and personalised (human) customer experience, are likely to be more resilient whenever this technology does misbehave.
- FACTIC leverages data mining and AI techniques to analyze the data from internal and external sources to predict future sales.
- APM Terminals will continue to serve shipping line and landside customers with services on and around the port premises such as traditional storage and terminal handling as well as newly developed services such as fast-gates.
- Supply chains are also becoming digitised in terms of how data is being created, stored, and analysed.
- FourKites will be integrating with Westlake Global Compound’s existing technology, pulling in enterprise data to provide a comprehensive view of the company’s supply chain across all SKUs, shipments, orders, and facilities.
- Robots, however, do not take up the jobs of humans but rather work collaboratively alongside them to increase efficiency.
Non-asset-based 3PLs rely on partners, which might lead to less control but more flexibility. Choosing between an asset-based and a non-asset-based 3PL can be a big decision for brands. Don’t assume that the cost of third-party warehousing and distribution is out of your price range—as we explain below, it can actually reduce your overhead costs and free up capital.
In this role I manage project lifecycles from scoping through completion, to ensure stakeholder expectations are met by delivering on critical milestones and having strong communication. This role has given me the opportunity to learn more about the strategic planning process for key business initiatives, by working closely with project leads across multiple functions. The most exciting part for me, is being able to work on different types of projects from analytical to operational, so that I am constantly learning and working with new and different stakeholders.
It was announced on Friday, June 21, that the company, which is more than 30 years old, had filed for bankruptcy under Chapter 7 and will liquidate its assets immediately. The Inbound Logistics editors selected the Top 100 Logistics & Supply Chain Technology Providers—companies offering the innovations their customers need to optimize and streamline supply chain operations. By leveraging Flexport’’s logistics expertise and Shopify’’s ecommerce know-how, SFN positions your brand for scalable, sustainable growth. The use of advanced technologies like machine learning means more efficient operations, lower costs, and happier customers. The right partner can make or break your company’s logistics, customer service, and repeat purchase rate. Trusting someone with sales, inventory, and other sensitive information is a significant risk.
